Precise peptide supplies products strictly for laboratory and research purposes only. Due to the specialized nature of our products, the following Returns & Refunds Policy applies to all wholesale orders.
All orders are considered final once processed.
Customers are responsible for reviewing their order before submitting it, including:
We do not accept returns or refunds due to change of mind, incorrect product selection, incorrect quantities, or failure to review product information.
If your order arrives damaged, defective, or contains an incorrect product, contact us within 48 hours of delivery.
We may request photographs of:
After reviewing the claim, we may provide a replacement or refund where the claim is approved.
Precise peptides Direct is not responsible for delays caused by shipping carriers, customs, weather, or other circumstances outside our control.
If a shipment is confirmed as lost by the carrier, we will review the situation and may provide a replacement or refund.
Customers are responsible for providing accurate shipping information. Orders delivered to an incorrect address provided by the customer may not qualify for a refund or replacement.
Approved refunds will generally be issued to the original payment method.
Refund processing times depend on the payment provider or financial institution.
Refunds are only issued after the relevant claim has been reviewed and approved.
Original shipping charges are generally non-refundable unless the issue resulted from an error on our part.
Where applicable, products may be supported by quality documentation, including Certificates of Analysis (COAs), providing information regarding product identity, purity, and testing.
All products remain intended strictly for laboratory and research purposes.
Customers are responsible for ensuring that products are purchased, stored, handled, and used in compliance with all applicable laws and regulations.
We do not accept returns or provide refunds resulting from:
Precise peptides Direct may update this Returns & Refunds Policy when necessary. Any changes will be posted on this page and become effective upon publication.
For questions regarding returns, refunds, damaged products, incorrect orders, or other order-related issues, please contact Amino Guys Direct using the contact information provided on our website
